Privacy Policy

1. Introduction

Welcome to Timeless ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, username, password, and profile information
• Profile Data: Profile pictures, bio, location, and other information you choose to share
• Content: Posts, comments, messages, media files, and other content you create or share on the platform
• Business Information: Business name, verification documents, business description, and related information if you create a business account
• Event Information: Event details, ticketing information, and attendee data
• Payment Information: Payment method details, transaction history, and billing information (processed securely through third-party payment processors)
• KYC/AML Information: Identity verification documents, government-issued IDs, and related information required for crypto trading compliance

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type, IP address, device identifiers
• Usage Data: Pages visited, features used, time spent, interactions, and navigation patterns
• Location Data: General location information based on IP address or GPS (with your permission)
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

• Information from social media platforms when you connect your account
• Information from payment processors and financial institutions
• Information from identity verification and KYC service providers
• Publicly available information for verification purposes

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Creating and managing your account
• Processing transactions and payments
• Facilitating social interactions, messaging, and content sharing
• Managing events, ticketing, and business features
• Enabling crypto trading and wallet management
• Verifying identity and complying with KYC/AML requirements
• Sending notifications, updates, and marketing communications (with your consent)
• Personalizing your experience and content recommendations
• Detecting, preventing, and addressing fraud, security issues, and abuse
• Complying with legal obligations and enforcing our terms
• Conducting analytics and research to improve our services

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing, such as when you connect your account to third-party services or make your profile public.

4.2 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors and financial service providers
• Identity verification and KYC service providers
• Cloud hosting and storage providers
• Analytics and data processing services
• Customer support and communication services

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 Public Information

Information you choose to make public (such as public posts, profile information, or business pages) will be visible to other users and the general public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure storage of sensitive information, including encrypted private keys for crypto wallets
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of certain data processing activities, such as marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for:

• Authentication and session management
• Remembering your preferences and settings
• Analyzing usage patterns and improving our Service
• Providing personalized content and advertisements

8. Children's Privacy

Our Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or compliance purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

13. Regional Privacy Rights

13.1 European Economic Area (EEA) Users

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

13.2 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).